Your safety and comfort are important to us!
SkyPark at Santa’s Village is an IBCCES Certified Autism Center. As we learn and grow, we are excited to enhance our level of service and are committed to providing exceptional guest experiences.
If you would like to request accommodation, please complete the Pre-Travel Survey below at least 7 days before your visit so that we may better assist you.
Guests who have a state-issued placard or license plate for the disabled may park in either our main parking lot or the overflow lot across the street. Parking fees apply. SkyPark’s drop-off area can be used to pick up or drop off guests with disabilities. Our drop-off area is located just to the left of the main entrance.
The Golden Ticket Program is designed to accommodate guests with disabilities who may have difficulty waiting in lines for extended periods of time. Please note that the Golden Ticket does not grant immediate access to every attraction. Depending on the nature of the activity or ride, the guest with the Golden Ticket may need to wait for the guests who are already participating in the activity or ride to finish their turn.
- The Golden Ticket must be used by the guest with the disability. Other members of the party may not use the Golden Ticket to bypass the line without them.
- Only the number of guests authorized by SkyPark and indicated on the Golden Ticket may accompany the guest with the disability on each activity or ride.
- Guests with the Golden Ticket must be able to demonstrate a willingness to participate and the ability to comply with verbal or written instructions.
- The Golden Ticket may not be used to bypass the reservation system at Santa’s House. Guests wishing to visit Santa during the holiday season may request a reservation time in advance on the Pre-Travel Survey.
- The Golden Ticket may not be used to bypass the lines at any of the restaurants or shops. Dining peak hours are 12:00pm – 3:00pm. In order to help reduce your wait times, we recommend ordering food before noon or after 3:00pm.
- SkyPark staff may deny participation in an activity or ride to any guests if they believe it is unsafe based on the manufacturer’s guidelines.
- Complete the Pre-Travel Survey before your visit so that we may be better prepared to assist you.
- If you have any doubts whatsoever about an attraction’s appropriateness for the individual with Autism, please have someone in your party experience it first to make an informed determination.
- If you are separated from your party during your visit, please contact any SkyPark employee for assistance.
- As an added safety measure, we recommend taking a photo of members of your party (especially if you have a member in your party who tends to wander off) on your mobile device. This photo can assist in quickly reuniting your party if you are separated.
The Caregiver Program is designed to accommodate guests with disabilities who are in need of support services such as personal hygiene, eating, safe movement, medication management, etc. in order to participate in the park’s attractions. The Caregiver is an individual whose attendance is required to enable guest participation and who is a licensed professional. Caregivers who are entering the park in order to provide support services may be granted admission at no additional charge. Limit one Caregiver per guest with a disability.
SkyPark at Santa’s Village offers a variety of food options. Many of our products contain or may come into contact with common allergens including wheat, peanuts, tree nuts, soy, milk, eggs, fish, or shellfish. Please see the menus below for our dining establishments.
If you adhere to a specific dietary regimen or have food allergies, please complete the Pre-Travel Survey.
Please note that our dining peak hours are 12:00pm-3:00pm. In order to help reduce your wait times, we recommend ordering food before noon or after 3:00pm.
Service animals are permitted at SkyPark within ADA guidelines. Emotional support, therapy, comfort, or companion animals are not considered service animals under the ADA and are not permitted. Service animals must be controlled and must display appropriate behavior at all times while on our property.
- There is a limit of one service animal per guest.
- A service animal may accompany a person with a disability in all areas where the public is normally allowed to go, as long as it is safe to do so.
- Service animals are not permitted on any mountain bike trails.
- Service animals may be prohibited from some of our attractions for safety reasons.
Please note that if the service animal is out of control or displaying aggressive behavior, and the handler does not take effective action to control it, or if the animal is not housebroken, the person with the disability may be asked to remove the animal from the premises.
- Wheelchairs can be accommodated in all restaurants, gift shops, and restrooms.
- Please be aware that while the pathways in the main village are obstruction-free and easy to navigate, some pathways are on an incline.
- Due to the outdoor nature of the park, icy or wet conditions may exist on the pathways depending on the weather.
- If you need to rent a wheelchair or stroller, please visit The Last Stop Shop/Exit Shop located in the main admissions building.
- Because there are a limited number of wheelchairs for rent, we suggest bringing your own when possible or arriving early to ensure availability.
- First Aid is available in the Security Office, located in the main admissions building at the front of the park.
- If you need First Aid services and cannot get to the Security Office, please inform any SkyPark employee so that we may dispatch assistance to your location.
- Lost & Found is also located in the Security Office.
- To contact First Aid or Security directly, call 909-744-9933.
SkyPark at Santa’s Village understands that some individuals may be overstimulated by certain attractions or areas in the park. In order to help plan your day, please review the Sensory Guides created by IBCCES.
Prices, hours of operation, attraction and entertainment availability, and restaurant menu selections are subject to change without notice.
